Hotel Valet Attendant Marriott Place Indianapolis

Job Details

A career with Towne Park is rewarding in more ways than one. We are committed to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.  for important notices that may be applicable to you. For more information about our privacy policy, please .

Compensation: Towne Park offers competitive, fair, and commensurate compensation. The hourly base pay range is $9-$11 per hour plus $5-$10 per hour in tips.

Work Schedule: AM/PM shift times.

Benefits: Employees eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, 401k retirement savings plan. Seasonal and temporary roles are not eligible for benefits.

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

• Maintains pleasant, friendly and professional demeanor with all guests, co‑workers, and clients. – 25%
• Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. – 10%
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. – 20%
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. – 10%
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle.
  
  Calculates and collects revenue for vehicles when needed. – 35%

• Education: High school diploma or general education degree (GED).
• Licensure: Must hold a valid driver’s license for the state you are applying to work.
• Experience: One month related experience and/or training; OR equivalent combination of education and experience.
• Knowledge: Knowledge of principles and processes for providing customer and personal services.
• Skills: Ability to read and write standard English language. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization. Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s;
  
  ability to perform these operations using units of American money. Ability to understand 24 hour and military time systems. Ability to understand rates applicable to time passed. Ability to operate a manual transmission is highly desirable. Perform parallel parking.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time…