2nd​/3rd Shift Front Desk Agent

From cozy inns to RV camping, find the perfect place to rest after a day of exploring.

Farmstead Inn & Conference Center is currently seeking a part-time 2nd/3rd Shift Front Desk Agent. The Front Desk Agent checks guests in and out of their hotel room and ensures customers have a satisfying and enjoyable stay.

• Manage online, phone and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Check out guests and collaborate with our housekeeping staff to ensure all rooms are clean, tidy and fully‑furnished to accommodate guests’ needs
• Balance cash drawer on a shift basis
• Upsell additional facilities and services, when appropriate
• Responsible to complete shift checklist and shift specific responsibilities.
• Complete additional tasks including, but not limited to: walk through facility to ensure commons areas are tidy and maintained, policy guests for proper conduct, etc., fold laundry during peak times
• Transport hotel staff to and from destinations, if necessary

• High school diploma or GED
• Possess a valid driver’s license
• One year of work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Friendly and welcoming demeanor
• Availability to work shifts, including evenings, weekends and holidays
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and Trip Advisor
• Demonstrate a positive customer service attitude
• Demonstrate a drive to exceed customer’s expectations
• Excellent verbal communication and organization skills
• Collaborate and cooperate with team members