Lead Hotel Room Inspector; Day Shift

Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Boyd Gaming continuously evolves and retains a position of leadership in our industry. Our past success, current business philosophies and sound business planning combine to position Boyd Gaming to maximize value for our shareholders, our team members and our communities.

The Lead Hotel Room Inspector is responsible for providing superior service to both the internal and external customer. Quality control is achieved through the inspection of guest hotel rooms to ensure that cleanliness and quality meet or exceed Belterra standards. The role also ensures the quality of supplies, linens, and inventory placed in guest rooms, relays information effectively via telephone, radio, pages, computer system, or in person, and coaches and mentors team members to provide Belterra standard level of service and quality.

• Provides superior customer service, positively affecting interactions with customers and employees, and retains resilience to deal with difficult customers in all business conditions while working harmoniously with coworkers.
• Inspects guest rooms for cleanliness and quality, ensuring Belterra standards are met or exceeded.
• Reports rooms ready for occupancy.
• Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner per current Belterra SOPs.
• Conducts daily shift pre‑shifts, uniform inspection, and directs actions of all floor personnel.
• Reports room, hall deficiencies, problems related to structure, equipment, and plumbing to Engineering, prepares maintenance and work orders, and follows up on completion with Engineering.
• Ensures training for safe and proper usage of chemicals and equipment (e.g., correct labeling, proper storage, bio‑hazard training, back protection, safety shoes, equipment training).
• Updates and maintains correct hotel room status in the computer system and on boards.

• Demonstrated knowledge of Housekeeping/Hotel department policies and procedures.
• Ability to learn a detailed inspection routine.
• Ability to effectively empower and coach direct work of subordinates.
• Basic computer, QWERTY keyboard, and office phone knowledge preferred.
• Ability to prioritize workload.
• Must obtain and maintain all licenses/certifications required by federal, state, and gaming regulations.
• Must be at least 18 years of age.
• Must have Housekeeping (Hotel, Motel, Inn, etc.) experience of at least one year; recent experience preferred.
• Experience with inspecting/quality control and leadership is required.

This role typically requires the completion of a high school education or equivalent, and a minimum of one year of leadership or hospitality experience in a similar capacity.

All information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Location:

Erlanger, KY Salary range: $82,600.00-$ Posted 1 week ago