Front Office Supervisor

Location: Indianapolis

General Hotels Corporation has an immediate opening for a Front Office Supervisor at Crowne Plaza Indianapolis Airport
. The Front Office Supervisor will supervise the Guest Services staff while providing friendly, efficient service.

The Front Office Supervisor is responsible for a variety of tasks, including:

• Supervise the Guest Services staff
• Welcome guests in a friendly, prompt and professional manner
• Assist Guest Services staff, as needed, with any guest concerns
• Follow established hotel procedures at all times
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Maintain positive communication between all departments
• MOD Shifts as needed
• Managing and assisting shuttle services

JOB REQUIREMENTS & EXPECTATIONS

• MUST have a minimum of 2 years Hotel Guest Services experience, Full-Service preferred, to be considered for this position
• Must have valid driver's license and assist in driving hotel shuttle
• Willingness to work evenings, weekends, and holidays as required by hotel operations
• Demonstrate genuine enthusiasm for the hospitality industry and a commitment to delivering exceptional service
• Proven ability to motivate, and collaborate with front office associates and other departments
• Consistently arriving on time, well-groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality is critical for this role
• Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
• Ensure accuracy in reservations, billing, and guest records and train the team on the same
• Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
• Anticipate and meet the needs of travelers with high expectations, ensuring every guest feels valued and cared for
• Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check-in to departure
• Handle challenges gracefully, offering solutions that uphold the hotel's standards of service and professionalism
• Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
• Demonstrate strong verbal skills when interacting with guests and staff, and produces accurate, professional written communication such as emails and guest documentation
• Mentor the front desk team by providing training and coaching for continual growth and improvement
• Actively assist the front desk team in bringing life to the Crowne Plaza brand standards
• Ability to stand for extended periods of time while performing front desk duties
• Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy
• Prior experience with Opera Property Management System (PMS) is strongly preferred

Benefits include:

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access ("on-demand pay") through Pay Activ
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.