Guest Service Agent, Overnight - Conrad Indianapolis

Job Description - Guest Service Agent, Overnight - Conrad Indianapolis ()

Conrad Indianapolis, 50 W. Washington St, Indianapolis 46204

Conrad Indianapolis is looking for a Guest Service Agent to join the Front Desk Team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.

As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 247 guest rooms, 15,000 square feet of flexible meeting space, and 2 food and beverage outlets:
The Capital Grille and The Lounge with the added convenience of in-room dining. We are home to the city’s only hotel spa and are connected via skywalk to The Arts Garden and The Indiana Convention Center, giving teams and guests seamless access across downtown Indianapolis.

• Classification: Full-Time
• Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $17/hour and is based on applicable and specialized experience and location.

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including room categories, rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

We are looking for employees who demonstrate the following values:

• Hospitality – passionate about delivering exceptional guest experiences.
• Integrity – do the right thing, all the time.
• Leadership – leaders in our industry and communities.
• Teamwork – team players in everything we do.
• Ownership – owners of our actions and decisions.
• Now – operate with a sense of urgency and discipline.

And the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

• Access to pay when you need it through Daily Pay.
• Medical insurance coverage – for you and your family.
• Mental health resources including Employee Assistance Program.
• Best‑in‑class paid time off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Career growth and development.
• Team member resource groups.
• Recognition and rewards programs.

* Available benefits may vary depending upon property‑specific terms and conditions of employment.

Guest Services, Operations, and Front Office.