General Manager

The General Manager leads day-to-day operations at a property, ensuring outstanding guest satisfaction, safe and compliant operations, strong financial performance, and a high-performing team. This role combines leadership, operational oversight, and guest-centric focus.

• Oversee all hotel operations, including Front Desk, Housekeeping, Maintenance, and Food & Beverage (if applicable).
• Develop and implement strategies to drive revenue growth, manage costs, monitor KPIs (RevPAR, ADR, occupancy, GOP) and take corrective action as needed.
• Ensure guest rooms and public areas meet brand standards for cleanliness, maintenance, and ambiance.
• Lead recruiting, training, coaching and performance management of staff; promote a service-oriented team culture.
• Handle guest complaints and escalations professionally and timely; maintain strong guest relations and reputation.
• Maintain vendor/supplier relationships, manage procurement, and collaborate with local stakeholders and ownership.
• Oversee compliance with brand requirements, quality assurance audits, safety regulations, and licensing.

• Guest satisfaction scores and online reviews meet or exceed brand targets
• Financial performance aligned with budget (revenue, expense control, flow-through)
• Brand audit/quality assurance results show compliance with minimal findings
• Staff turnover is managed and team morale is high

• Proven hotel management experience—preferably in select-service environment with national brand
• Strong leadership, communication and problem-solving skills
• Knowledge of hotel PMS, revenue management basics, and financial reporting
• Flexibility to work weekends/holidays as required

• Full-time, exempt role. Schedule will vary by property needs.
• Standing and walking throughout property, computer work, occasional lifting up to ~30 lbs

Ivy Hospitality is an equal opportunity employer. Reasonable accommodations will be provided to qualified individuals with disabilities unless doing so would cause undue hardship.

Job Type: Full-time

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location:

In person