Guest Service Agent

Guest Service Agent - Conrad Indianapolis

3 days ago Be among the first 25 applicants

Conrad Indianapolis is looking for a Guest Service Agent to join the Front Desk Team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand. As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23‑story tower has 247 guest rooms, 15,000 square feet of flexible meeting space, and 2 food and beverage outlets:
The Capital Grille and The Lounge with the added convenience of in‑room dining. We are home to the city’s only hotel spa and are connected via skywalk to The Arts Garden and The Indiana Convention Center, giving teams and guests seamless access across downtown Indianapolis.

• Classification:
  Full‑Time
• Shift: Various – must be available weekdays, weekends, and holidays.
• Pay Rate: $17 per hour, based on applicable and specialized experience and location.

Want to learn more? Hotel Website, Instagram, Facebook

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, such as room categories, rates, packages, promotions, local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities to maximize room occupancy.
• Respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

We look for demonstration of Hilton’s core values:

• Hospitality – Delivering exceptional guest experiences.
• Integrity – Doing the right thing, all the time.
• Leadership – Leading in the industry and communities.
• Teamwork – Playing as team members in everything we do.
• Ownership – Owning our actions and decisions.
• Now – Operating with urgency and discipline.

In addition, we look for the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

• Access to pay when you need it through Daily Pay
• Medical insurance coverage – for you and your family
• Mental health resources, including Employee Assistance Program
• Best‑in‑class paid time off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending on property‑specific terms and conditions of employment.