Experience Specialist, HR​/Recruitment

Role Overview:

We are seeking an experienced People Experience Specialist who will oversee and manage all aspects of employee relations across the organization. This role is responsible for proactively addressing employee concerns, conducting fair and thorough investigations, and resolving complex workplace issues while ensuring compliance with company policies and employment laws. The People Experience Manager will serve as a trusted advisor to leaders and employees, promoting a positive, respectful, and inclusive workplace culture.

You will partner closely with HR leadership, managers, and cross-functional teams to identify trends, mitigate risk, and implement effective employee relations strategies. This is a fast-paced, high-visibility role requiring strong judgment, discretion, and the ability to balance business needs with employee advocacy.
* This role will be on site in our Corporate office*

• Referral bonuses starting at $1,000 per referral
• Comprehensive medical plan options, including dental and vision
• 401K plan with company match
• Generous paid time off, paid holidays, and paid parental leave
• Company giveaways
• Opportunities for community service and charity involvement
• Work at a mission-driven company, focused on people
• Continued growth and expansion into new markets and products and services

Partner with leaders, managers, and employees to address and resolve employee relations concerns in a fair, consistent, and timely manner

Investigate employee complaints, conflicts, and workplace issues, including conducting interviews, gathering documentation, and recommending appropriate resolutions

Provide guidance and coaching to management on employee relations matters, performance management, corrective action, and policy interpretation

Develop, implement, and maintain employee relations policies, procedures, and best practices in compliance with federal, state, and local employment laws

Conduct training sessions for managers and employees on employee relations topics, workplace expectations, and compliance requirements

Collaborate with HR partners and leadership to ensure consistent application of policies and mitigate organizational risk

Monitor employee morale, engagement, and workplace trends; recommend and support initiatives to improve employee experience and retention

Prepare reports, metrics, and data-driven recommendations for leadership based on employee relations cases and trends

Maintain confidentiality and handle sensitive information with professionalism and discretion

Identify areas for process improvement and implement solutions to strengthen employee relations practices

Lead the onboarding and offboarding processes to create a seamless, supportive experience for employees while ensuring compliance and consistency.

Perform other duties as assigned

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent relevant experience

Demonstrated experience in employee relations, human resources, or a closely related discipline

Strong working knowledge of federal, state, and local employment laws and regulations

Excellent written and verbal communication skills with the ability to influence and build trust at all levels

Proven problem-solving, investigation, and conflict-resolution capabilities

Ability to handle sensitive and confidential information with professionalism, discretion, and sound judgment

- Certification in Employee Relations or HR.

Certa Site is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will…