IT Application Manager

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. We are currently seeking an IT Application Manager to join our team in Batesville, IN
.

As an IT Application Manager
, you will be responsible for leading the administration, optimization, and integration of our CRM and marketing automation platforms. This role will be pivotal in driving customer engagement, sales enablement, and marketing performance through data-driven automation and CRM excellence.

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• Competitive base salary.
• In addition to base salary, this position may be eligible for performance-based bonuses or other forms of incentive compensation.
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid timeoff
• Opportunities for development and advancement

• Evaluate current state of CRM & Marketing Automation Platform (MAP) for business need and make recommendations on enhancement and/or migration strategy
• Administer and maintain CRM and Marketing Automation Platform environments
• Serve as the primary point of contact for CRM and marketing automation support, ensuring system integrity, data quality, and user access controls
• Monitor platform performance and implement enhancements
• Monitor CRM usage and performance, recommending enhancements and best practices

• Design, develop, and maintain integrations between Batesville CRM, MAP, and other business systems (e.g., ERP, analytics platforms)
• Ensure accurate data flow and synchronization across platforms
• Support excellence of delivery and data governance by ensuring adequate QA & alerting processes are implemented

• Develop and maintain technology systems that help enable Batesville’s sales and marketing teams.
• Design, develop and manage automated workflows that enable marketing performance.
• Partner and collaborate with sales, marketing, and technology leadership to align technology solutions with business strategies
• Customize CRM and make recommendations on enhancements to support evolving business needs and sales processes

• Develop dashboards and reports to track KPIs, campaign performance, and customer lifecycle metrics
• Provide actionable insights to marketing, sales, and executive teams
• Support automated workflows with our data engineering team to ensure reliability and accessibility of data and insights
• Create, organize, and maintain user training that supports the sales organization’s standard work processes

• Other duties as assigned

• Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in a technical field such as Information Systems, Computer Science, or other related field of study
• Minimum of seven years related experience and/or training; or equivalent combination of education and experience
• Advanced knowledge of CRM system design, implementation, support, administration and associated application integrations for at least one enterprise level CRM & Marketing Automation platform (Oracle Sales Cloud, Hub Spot, Salesforce, etc.)
• Experience in Development of Custom applications, Workflows, and Validation rules, and ability to work independently to resolve Technical CRM Issues
• Experience using project management toolsets such as Jira and working in an agile project framework
• Experience working with version control tools such as Github to maintain custom code and workflow capabilities
• Clear understanding of the System Development Life Cycles and data quality principles including requirements gathering, system design, and implementation
• Intermediate knowledge of relational database architecture…