Field Service Engineer

Join to apply for the Field Service Engineer role at SWARCO

Become part of our SWARCO team as a Field Service Engineer in Scotland's Central Belt (Glasgow, East Kilbride and Cumbernauld), supporting the maintenance and operation of our electric vehicle charging units across Scotland.

• Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end‑users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
• Support the Service & Contracts teams with any tasks required to ensure maximum efficiency across the wider business.
• Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps.
• Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base.

• At least 2 years’ experience in technical support or field service roles. Experience from any industry is welcomed – not restricted to the automotive, clean energy or EV charging industry.
• Strong technical aptitude with the ability to troubleshoot hardware, software, and network‑related issues effectively.
• Ability to support local (Scotland) and national teams with installation, maintenance and bespoke client solutions, working as part of a larger SWARCO team.
• Customer‑focused mindset with a passion for delivering exceptional service and building long‑term relationships with customers.
• Flexibility to travel occasionally for on‑site support and willingness to work outside regular business hours as needed.

• Competitive salary (overtime available).
• Company van (with personal use) and mobile phone.
• 25 days holiday plus the option to purchase more holiday.
• 40‑hour work week.
• Additional day’s leave – birthday.
• Employee assistance/wellness programme.
• Generous employer pension contributions.
• Life assurance.
• Employee discounts portal – Perkbox.

Please apply by clicking on the link below and share your details.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK; therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.

We look forward to receiving your comprehensive application via the online tool.

Address: CPS Michelin Scotland Innovation Parc, Baldovie Road, Dundee, DD4 8UQ

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