EMR Specialist

Information Systems Coordinator

Pay starting at $25/hr fair Labor Standards Act Classification:
Non-Exempt.

This position provides technical support, training and coordinates operational issues for Health Net information systems (Electronic Medical Records, "EMR"). It assists in standardizing processes and procedures derived from users of the Health Net information systems, analyzes system and clinical needs, works with Health Net associates, management and vendors to prepare program specifications, implements new systems and system enhancements, and resolves day‑to‑day user related system problems.

The role maintains systems to meet Health Net operational goals and processes. 50% of the position will be teaching/training team members on the EMR system.

• Serves as coordinator for all electronic medical record system issues, upgrades, changes and testing.
• Develops, maintains and modifies various system capabilities to ensure enhancements align with process goals and regulatory mandates.
• Performs functional or integrated testing of application updates, provides feedback of findings and facilitates communication to users to ensure compliance.
• Monitors functionality of systems as appropriate.
• Assists with the search and evaluation of technical solutions and/or alternatives.

• Provides training to associates and continuing education on specialized system processes.
• Develops and updates user documentation and information related to the most effective and productive use of the system.
• Maintains and continues to expand knowledge of applications, methods, operations and processes.
• Provides translation of how systems are used to support the processes established by the operations areas.

• Meets frequently with associates, managers and senior management to provide information on system capabilities.
• Acts as project leader or participant in implementing system and process changes as required by clinical and operations areas.
• Provides consultative services for workflow and systems process issues.
• Interacts with Health Net associates, managers and senior management to maintain understanding of system requirements to support operational requirements.

• Identifies necessary changes, problems, upgrade requirements to system vendors and technicians.
• Creates specifications for changes, upgrades or problem resolution, monitors progress of resolution and coordinates testing of changes with system vendors.

• Responsible for creation and maintenance of detailed user documentation for Health Net's electronic medical record systems and other Health Net information systems.

• Performs quality evaluation of system performance and documents on a regular basis.
• Writes and seeks approval for policies and procedures documentation.
• Provides feedback on issues to management on a regular basis.

• Job requires availability as needed to meet the business needs.

• Currently not sponsoring work visa.
• Requires Bachelor’s Degree in Nursing or a health‑related field.
• Requires knowledge of and experience in Patient Management;
  Scheduling;
  Referral;
  Accounts Receivable; and electronic medical record systems and processes; experience with networked information systems preferable.
• Requires good customer service skills.
• Requires desktop computing skills to include knowledge of automated office application suites.
• Requires expertise in determining user needs and requirements.
• Requires knowledge of Quality Improvement Model and ability to recommend process and system improvements.
• Requires knowledge of computer operations to include software applications, hardware configuration, data review/retrieval, documentation and display of data.
• Requires good written and verbal communication skills.
• Requires ability to coordinate system changes, upgrades and revisions necessary to support Health Net processes.
• Requires ability to successfully plan, monitor/support and improve activities.
• Requires ability to meet aggressive deadlines within appropriate time frames.
• Requires ability to work independently, as a team member or to provide direction as…