Application Support Specialist-- SOMDC

Application Support Specialist – SOMDC
5692935

The role will focus on process, system support and administration for key GBS applications and IT solutions. Responsible for providing end‑user support to key systems such as SAP ECC, Ivalua, Coupa and Docu Sign software applications, ensuring data safeguarding and security measures are being adhered to.

Responsible for reducing end‑user queries from global business users by identifying common issues and implementing solutions that encourage self‑service support.

Seniority level:
Associate

Employment type:

Contract

• Work with IT and external partners to ensure all system issues are resolved in a timely manner while communicating the status effectively with the business.
• Identify and lead improvement ideas resulting in working efficiencies.

• High knowledge in key systems and one or more of the following areas:
  Sourcing, Contract Management, Spend Management, Spend Analytics.
• Excellent IT skills with ability to manage and interrogate large data sets effectively.
• Excellent problem‑management technical skills.
• Inter‑personal skills with ability to quickly establish effective working relationships across geographical and cultural borders.
• Resourceful, self‑managed, and goal‑driven with the ability to work effectively in teams.
• Experience of 3 years leading small to medium size project delivery in IT or a related business area.
• Technical or business degree, or equivalent practical experience.