Training & Service Enablement Lead - Recreational

Position: Training & Service Enablement Lead - Recreational Living
Location: Indianapolis

* Partner with ASI call centers, Consumer & Dealer Services, and other stakeholders to harmonize service processes and best practices.
* Support the Senior Manager, Warranty & Service, on key initiatives and departmental needs.
* Perform additional related duties as assigned.
* Demonstrated ability to organize, manage, and deliver technical training across multiple formats (in-person, virtual, video).
* Strong technical knowledge of RV appliances, installation, and service procedures.
* Experience managing warranty claims, technical escalations, and customer support cases.
* Proven ability to collaborate effectively across functions and communicate with diverse stakeholders.
* Proficiency in Salesforce or similar CRM tools for case and claim management.
* Willingness to travel frequently for training delivery, conventions, and field support.
* Associate’s or Bachelor’s degree in a technical or business-related field.
* 5+ years of experience in technical training, appliance service, RV service, or service management.
* Familiarity with RV industry operations and service networks.
* Strong written and verbal communication skills.
* Proficiency in Microsoft Teams, other virtual training platforms, and Microsoft PowerPoint.
* RVTI Level 3 certification or equivalent technical training credentials.
* Experience with GE Appliances or similar RV/appliance product lines.
* Working knowledge of digital content development, including video creation and editing.
* Hybrid work model with frequent travel to OEMs, dealerships, conventions, and training facilities.
* Occasional weekend or evening work required for training events or urgent service needs.
* Office responsibilities include documentation, service calls, and virtual/on-site training.
* Field responsibilities include hands-on training delivery and technical support.
* Ability to lift up to 100 lbs. and push/pull crated product up to 200 lbs.
* Approximately 40% domestic travel, primarily during the off-season (October–April).Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that:
Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances, a Haier company, is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges.

More than a place to work, GE Appliances is a place of opportunity, a place to grow and a place to develop your career.
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