Information Technology Technician

Job Description:

Location: Indianapolis, IN 46225

Duration: 06+ Months (Extendable)

Pay Rate: $35.00 - $39.12/hr on W2

• High School Diploma/GED. Qualified candidates must be legally authorized to be employed in the United States.
• Completed Apple
  
  Certifications:
  
  CompTIA A+ and Apple Certified Support Professional
• Completed Microsoft 365 Fundamentals Certification

• Technicians will be the “face of IT”, working directly with client resources to address computer issues, questions and concerns.
• Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success.
• Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.).
• IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services.
• This role is 100% onsite 5 days a week. You will be rotating between our 3 Indianapolis sites (Corporate, client Technology Center-North and client Technology Center-South).

• As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology.
• You will bring your technical and customer experience to troubleshoot technical issues when they arise.
• With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across client.
• Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles.
• Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.).
• Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
• Basic understanding of multiple operating systems (Windows, Mac, iOS).
• Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional).

This is an onsite position with occasional travel to client other sites within Indianapolis which is in a 10 mile radius. The manager is looking to hire 1 worker and if the worker shows good performance, they will be extended for another 6-12 months.

• America’s Most Honored Businesses (Top 10%)
• Awarded by USPAAC for the Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 Tech Serve Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

• Associate

• Contract

• Information Technology and Analyst
• IT System Installation and Disposal and IT Services and IT Consulting