Software Engineering Architect, Digital Commerce Platform, GTM Models, Consumption & Legal

Software Engineering Architect, Digital Commerce Platform, New GTM Models, Consumption & Legal Risk Compliance

Join Salesforce as a Senior Architect to shape the future of digital commerce and legal risk compliance for our next‑generation commerce ecosystem.

In this role you will serve as the principal technical authority, defining the end‑to‑end architecture vision, standards, and governance model for Salesforce’s Digital Commerce Platform. You will lead the integration of contract lifecycle management, embedded legal, risk, and compliance capabilities as first‑class platform services, ensuring secure, scalable, and AI‑driven commerce experiences across multiple GTM models.

• Define and evolve the enterprise architecture vision spanning eCommerce, consumption billing, new GTM models (PLG, try‑buy‑expand), and self‑service customer experiences.
• Establish architecture standards, reference patterns, and governance frameworks that unify flows across discovery, purchase, provisioning, entitlements, usage, upgrades, and renewals.
• Champion an API‑first, event‑driven, domain‑oriented architecture enabling modular, scalable services across multiple clouds and channels.
• Lead the integration of agentic patterns, AI/ML orchestration, Data Cloud‑driven personalization, and usage intelligence into core commerce services.
• Architect complex digital flows that support subscription, consumption/usage, entitlement enforcement, trial/PLG motions, and account expansion across channels.
• Own key architectural decisions spanning Q2C, pricing engines, payments, identity, entitlements, usage metering, and back‑end orchestration.
• Ensure solutions meet high standards of security, compliance, extensibility, reliability, and operational excellence.
• Serve as senior architectural representative in steering committees, enterprise architecture councils, and governance forums.
• Influence senior leaders across Product, Engineering, Pricing Strategy, Revenue Operations, Security, and T&P, building alignment across multi‑cloud teams.
• Mentor and elevate architects, engineers, and technical leads, raising architectural maturity and design rigor across the organization.

• 12‑15+ years of architecture or engineering leadership in eCommerce, subscription/consumption commerce, or large‑scale enterprise systems.
• Proven ability to set direction, influence without authority, and align diverse stakeholders across multiple business and technical domains.
• Deep experience with API‑first & event‑driven design, microservices, service meshes, event streaming, and domain‑driven architectures.
• Expertise across identity, payments, entitlements, usage metering, billing, provisioning, and orchestration platforms.
• Ability to distill complex architectural concepts into clear, actionable recommendations for senior leaders.
• Passion for developing talent and uplifting architectural excellence across teams.

• High‑scale SaaS or multi‑cloud platform experience.
• Exposure to Salesforce platforms, Data Cloud, Agentforce, or AI‑driven workflows.
• Experience with Q2C, PLG, usage‑based pricing, and consumption models.
• Familiarity with enterprise compliance, governance, and security frameworks.

Architect the future of digital commerce and consumption‑based experiences at one of the world’s most innovative software companies. You will define foundational capabilities that power millions of customer interactions and help Salesforce scale into the next decade of AI‑driven, flexible GTM models.

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Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Employees or potential employees are assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

Recruiting, hiring, and promotion decisions are fair and based on merit. Compensation, benefits, promotions, transfers, reductions in workforce, and other considerations comply with the law and are applied equitably.

Mid‑Senior level

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