Salesforce Technical Lead Digital Engagement

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.

We’re looking for people who are determined to make life better for people around the world.

Lilly IT builds and maintains capabilities using cutting‑edge technologies, rivaling the most prominent tech companies. What sets Lilly IT apart is its mission‑driven approach—leveraging technology to create medicines that make life better for people around the world. From data‑driven drug discovery to connected clinical trials, Lilly IT empowers innovation across the enterprise. The Customer Support Program (CSP) tech team plays a pivotal role in launching new medicines, raising awareness, and enabling access for appropriate patients.

With deep technical and business expertise across all therapeutic areas, the team designs and delivers digital solutions that drive best‑in‑class customer engagement and improved patient outcomes.

• Architect and lead the integration of Salesforce Marketing Cloud and Life Sciences Cloud (LSC) with CRM systems (e.g., Veeva), content platforms, and enterprise tools.
• Collaborate with cross‑functional teams—Campaign Solution Architects, Digital Production Leads, and business stakeholders—to deliver seamless, multi‑channel digital campaigns.
• Drive advanced configuration and personalization using Journey Builder, Email Studio, Automation Studio, Cloud Pages, AMPscript, SSJS, and HTML/CSS/JavaScript.
• Manage data modeling, automation workflows, and complex SQL queries for segmentation and dynamic content.
• Oversee API integrations, CI/CD pipelines, and multi‑org connectors using tools like Git and Jenkins.
• Provide technical consultation, perform QA, root cause analysis, and support (Level 2–3).
• Lead platform release management, technical debt assessments, and innovation initiatives including AI.
• Ensure compliance with architecture principles, governance, security, and regulatory standards.
• Translate complex marketing and technical requirements into actionable user stories and specifications.
• Support change management and organizational adoption through vendor coordination and OCM planning.

• By delivering scalable, secure, and high‑performing Salesforce solutions that align with business goals.
• Through proactive collaboration across internal and external teams.
• By maintaining a strong focus on quality, innovation, and continuous improvement.
• By effectively communicating technical concepts to non‑technical stakeholders.
• Through agile execution and adaptability in a fast‑paced, evolving environment.

• A passion for digital transformation and customer‑centric marketing.
• Strong leadership and consultative skills.
• A collaborative mindset and ability to work across global teams.
• A commitment to excellence and continuous learning.
• A strategic approach to problem‑solving and innovation.

• Bachelor’s degree in Computer Science, Engineering or related field OR 7+ years of relevant IT/programming experience.
• 5+ years of hands‑on experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio, etc.).
• Salesforce Marketing Cloud certifications (Administrator, Email Specialist, Developer, Consultant).
• Expertise in AMPscript, SSJS, HTML5, CSS3, JavaScript, SQL, and relational databases.
• Experience with REST/SOAP APIs, web protocols (HTTP, AJAX, XML, jQuery).
• Proven success in large enterprise environments with legacy system integrations.
• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H‑1B or TN status).

• UX design experience and familiarity with the Pharma/Healthcare industry.
• Understanding of Agile…