IT Support Specialist - CAD Systems; Civil Engineering - IT Solutions - Indianapolis

Overview

Join American Structure point and become part of a team that goes the extra mile for our clients and communities. We live by our values — respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job?

Explore opportunities with us and help improve the quality of life in the communities we serve.

Group:
Information Technology

Position: IT Support Specialist (CAD Systems)

Location:
Indianapolis, IN

As an IT Support Specialist at American Structure point, you will be part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.

Job Summary

We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment, administration, and support for our civil engineering teams. In this role, you will be responsible for deploying, maintaining, and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues, implement updates, and optimize performance across our engineering technology stack.

Note:

This position is a technical IT support role – no CAD design or drafting responsibilities are required.

Software Deployment & Configuration

• Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, Micro Station, Open Roads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune.
• Configure and maintain CAD standards, templates, seed files, work spaces, and configuration files to ensure consistency across project teams.
• Evaluate and test updates, patches, and service packs before implementation in production environments.
• Manage version control and compatibility between Autodesk and Bentley software platforms.

Vendor Collaboration & Issue Resolution

• Act as the primary technical contact with Autodesk and Bentley support teams.
• Log, track, and elevate issues to vendors as needed; follow through to resolution and document fixes.
• Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices.
• Provide feedback to vendors on product performance and opportunities for workflow improvements.

Technical Support

• Provide Tier 2/3 support for CAD-related issues within the civil engineering environment.
• Troubleshoot problems related to application performance, licensing, data access, and file interoperability.
• Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers, and virtual environments.
• Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods.

License & Asset Management

• Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal).
• Track license usage, manage allocations, and ensure compliance with vendor agreements.
• Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management.

Infrastructure & Standards Support

• Support the setup and maintenance of CAD-related data environments such as Project Wise, Autodesk Docs, or BIM 360.
• Collaborate with the CAD management team to uphold company standards and workflows.
• Identify opportunities to automate tasks, streamline deployments, and improve user experience.

Required:

• 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment.
• Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, Micro Station, Open Roads Designer).
• Proven ability to work with software vendors to diagnose and resolve application or licensing issues.
• Kno…