Cloud Success Readiness - Sales Cloud​/Platform Senior Readiness Success Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a member of the Cloud Success Readiness team, you will be deeply invested in every aspect of the Sales Cloud and Platform customer experience. You will work closely with Technology & Product (T&P) and our Customer Success Group (CSG) teams to ensure that we are delivering customer success to every customer at scale.

Cloud Success Readiness improves customer Adoption and Product Quality by proactively addressing the most relevant customer needs, and by readying our stakeholders to deliver product innovation to our customers. As a Senior Readiness Success Architect, you will be responsible for understanding the Sales Cloud and Platform product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases.

You will leverage your product knowledge and technical expertise to surface product insights and recommendations, and document Sales Cloud and Platform Product Feedback for the T&P organization. You'll work closely with Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders to scale your product expertise and knowledge of the product lifecycle to better enable their work with customers.

You'll create presentations to visually communicate Cloud Success and Readiness impact. You'll create and conduct impactful Quarterly Business Review communications and sessions with executive stakeholders, and you'll collaborate with Sales Cloud and Platform Readiness practitioners to create and visually communicate Readiness program impact, among other presentation and executive presentation responsibilities.

We act as early adopters to bring architectural guidance, product expertise, innovation, and knowledge capital to our stakeholders in Customer Success and Technology & Products. The ideal candidate will be comfortable collaborating within a larger team of subject matter experts and developing key stakeholder relationships across the organization to influence decision making.

• Maintain deep understanding of Sales Cloud and Platform products and roadmap and engage with T&P and CSG stakeholders in the development of Sales Cloud and Platform product feedback, roadmaps, strategic readiness plans, and customer adoption plays.
• Develop expertise for all new product and feature introductions, large-scale migration efforts or product retirements. Document best practices and learnings from product interaction (e.g. pilots, pre-launch discovery) to deliver to Cloud Success teams –including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders- and deliver readiness for scale.
• Create presentations to visually communicate Cloud Success and Readiness impact. Create and conduct impactful Quarterly Business Review communications and sessions with executive stakeholders. Collaborate with team to create and visually communicate Readiness program impact. Other presentation and executive presentation responsibilities as needed.
• Collaborate closely with your Cloud Success team, leveraging your product, domain and business knowledge to create a holistic POV and strategic approach that supports the overall Sales Cloud and Platform strategy and customer success, working with stakeholders across the organization.
• Maintain deep technical, functional and domain knowledge…