Operations Analyst

Job Summary

Our client is seeking an Operations Analyst to join their team! This position is located in Indianapolis, Indiana.

Base pay range: $26.29/hr - $37.56/hr

• Support knowledge updates and publishing across Confluence and multiple orgs
• Assist with knowledge content governance and quality assurance processes
• Support CAP Compass content updates and cross-linking initiatives
• Help maintain AI-ready knowledge formats and structures
• Assist with enterprise policy management, updates and publication in Confluence
• Assist with Standard Operating Procedures (SOPs) reviews and updates
• Help manage the queue of knowledge requests with the team and assist with matters ticketing and workflow improvements
• Support management of legal knowledge subscriptions and Do Not Call list management and updates
• Submit regular status reports on progress

• 3+ years experience in knowledge management/operations, legal operations, or similar field
• Strong project coordination and administrative skills
• Experience with content management systems and documentation workflows
• Excellent attention to detail and ability to manage multiple priorities
• Ability to work independently with minimal supervision
• Familiarity with legal or compliance documentation
• Background in policy management
• Knowledge of AI/agent content preparation
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

Approximate pay range: $26.29 - $37.56 per hour. Final compensation may vary based on factors including background, skills, and location. We comply with local wage minimums.