Data Center Technician

Work location: 5420 Tulane Rd, Memphis, TN 38109
Work hours: 8-5 / M-F – There could be off-hours shifts available / once the shift is determined it will be consistent
Extension: Yes
Contract to Hire: Yes
Travel: No
Note: MUST HAVE EXPERIENCE WORKING ON SERVERS (WIRING AND HARDWARE)
HEAVY LIFTING REQUIRED

• Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site.
• Triage issues with direction from Dell Support
• Execute plan of action from Dell Domain Engineer/L3
• Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
• Reseating parts, swap or replace parts
• Server Testing and validation (running diagnostics, capturing and uploading logs)
• Upgrading Firmware as needed
• Parts locker management, manage inbound and outbound parts
• Spare parts management, separate from parts locker (during CW server deployments)
• Parts return to Dell

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 4-6 years’ experience in area of responsibility

• Candidate lives locally (within 15–45 minutes of the work site)
• Comfortable with daily commute
• Willing to work shifts and be on-call

• Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
• Experience with server swaps and deployments
• Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
• Experience with water cooling servers (desirable, not required)
• Familiarity with Linux
• Has built PCs
• Follows provided Plan of Action (POA) from support
• Stays current with technology (reading, company announcements, continuous learning)
• Can handle the physical demands of the job

• Provides real-time, detailed documentation
• Demonstrates good documentation habits
• Has experience in documentation

• Communicates clearly, directly, and proactively
• Is personable and articulate
• Provides detailed examples
• Works well in a team and maintains a positive attitude
• Does not require excessive prompting or give elusive answers

• Demonstrates strong work ethic and accountability
• Can prioritize tasks based on severity and customer demand
• Shows initiative and thrives in fast-paced, critical environments
• No periods of inactivity, lack of initiative, or difficulty handling pressure

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit  US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.