Data Center Technician

Location: Memphis

Work location:

5420 Tulane Rd, Memphis, TN 38109

Work hours:

8-5 / M-F – There could be off-hours shifts available / once the shift is determined it will be consistent

Extension:
Yes

Contract to Hire:
Yes

Travel:
No

US Citizenship required:
Yes

Interviews: 2 / 1 with *** – 1 with Dell

Resources needed: 5

Right to represent in place:
Please include that with your submissions

Must have experience working on servers (wiring and hardware). Heavy lifting required.

Job Description

Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance, and installation of Dell product located at Customer Site.

• Triage issues with direction from Dell Support
• Execute plan of action from Dell Domain Engineer/L3
• Document POA results, logs, and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
• Reseat parts, swap or replace parts
• Server testing and validation (running diagnostics, capturing and uploading logs)
• Upgrade firmware as needed
• Parts locker management, manage inbound and outbound parts
• Spare parts management, separate from parts locker (during CW server deployments)
• Parts return to Dell

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally 4-6 years’ experience in area of responsibility

The Client Will Use the Following Criteria to Evaluate Candidates:
Proximity & Availability

• Candidate lives locally (within 15–45 minutes of the work site)
• Comfortable with daily commute
• Willing to work shifts and be on-call

Technical Ability

• Hands‑on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
• Experience with server swaps and deployments
• Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
• Experience with water cooling servers (desirable, not required)
• Familiarity with Linux
• Has built PCs
• Follows provided Plan of Action (POA) from support
• Stays current with technology (reading, company announcements, continuous learning)
• Can handle the physical demands of the job

Documentation

• Provides real‑time, detailed documentation
• Demonstrates good documentation habits
• Has experience in documentation

Communication & Team Fit

• Communicates clearly, directly, and proactively
• Is personable and articulate
• Provides detailed examples
• Works well in a team and maintains a positive attitude
• Does not require excessive prompting or give elusive answers

Work Ethic & Prioritization

• Demonstrates strong work ethic and accountability
• Can prioritize tasks based on severity and customer demand
• Shows initiative and thrives in fast‑paced, critical environments
• No periods of inactivity, lack of initiative, or difficulty handling pressure

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