IT Technician

Job Title: IT Support Technician (Onsite)

Location: Indianapolis, IN (rotating between Corporate, Technology Center–North, and Technology Center–South)

Hours/

Schedule:

Monday–Friday, 8 am to 5 pm

Type: Contract

The IT Support Technician serves as the primary onsite point of contact for end‑user technology support, delivering hands‑on assistance across hardware, operating systems, and enterprise applications. This role focuses on improving productivity and digital user experience through proactive issue identification, troubleshooting, onboarding support, and adherence to security standards.

• Serve as the frontline, onsite IT contact for end users, addressing hardware, software, and application issues.
• Provide in‑person support across multiple Indianapolis locations, with occasional travel within a 10‑mile radius.
• Troubleshoot and resolve issues related to endpoint devices, peripherals, and operating systems (Windows, macOS, iOS).
• Support enterprise applications, including Microsoft 365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams).
• Perform device setup, configuration, patching, driver updates, and verification of supported application levels.
• Proactively identify and remediate potential hardware or system issues using data and usage insights.
• Support new hire onboarding, accessory requests, and adoption of new IT initiatives and services.
• Collaborate with infrastructure and IT teams to resolve complex technical issues.
• Communicate technical concepts clearly to non‑technical users to ensure effective resolution and adoption.
• Maintain compliance with security, internet safety, and data privacy standards.

Minimum Requirements

• High School Diploma or GED.
• Legal authorization to work in the United States; employment visa sponsorship is not available for this role.
• Completed CompTIA A+ and Apple Certified Support Professional certifications.
• Completed Microsoft 365 Fundamentals certification.
• Prior help desk or IT support experience.
• Prior customer service experience.
• Working knowledge of computer hardware, software, networking, internet security, and data privacy principles.
• Diagnostic and problem‑solving skills focused on endpoint devices and peripherals.
• Proficiency with Microsoft 365 applications and services.
• Ability to support Windows, macOS, and iOS environments.

Preferred Qualifications

• IT technician certification (e.g., Microsoft Certified IT Professional or similar).

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.