AV Production Support Technician

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

We are seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands‑on experience with AV systems, live event production, and troubleshooting in a fast‑paced corporate environment.

This position provides technical and operational support of audio‑visual equipment and systems located within the following types of environments:
Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on‑site liaison between the client, Diversified, and the other members of the on‑site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.

The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.

• Set up, operate, and break down AV equipment for live and hybrid events.
• Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex).
• Operate cameras, switchers, microphones, projectors, and audio mixers.
• Collaborate with internal stakeholders and external vendors to ensure seamless event execution.
• Troubleshoot AV issues in real‑time during events.
• Maintain and inventory AV equipment.
• Support pre‑event testing and rehearsals.
• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
• Act as the liaison between the on‑site team and Diversified Service management.
• Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
• Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
• Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues.
• Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end‑users.
• Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
• Biannual preventative maintenance of rooms at the…