IT Support Specialist

Sharpen is hiring an IT Support Specialist to own and manage the IT systems that keep our employees productive and our company secure. You’ll work closely with our leadership team to support and maintain hardware, software, cloud tools, and security workflows, ensuring our technology environment runs smoothly and efficiently.

This role is ideal for someone who thrives in a hands‑on environment, enjoys solving technical problems across a hybrid Mac/Windows setup, and wants to grow their IT skills while helping a fast‑growing SaaS company scale.

As our IT Support Specialist, you will be responsible for the day‑to‑day management of employee hardware, software, accounts, and security systems. You will work closely with leadership to ensure our IT environment is secure, efficient, and user‑friendly. This is a hands‑on role, you’ll be setting up laptops, managing cloud applications, troubleshooting issues, and supporting employees across both Mac and Windows environments.

• Provide end‑user support to employees across Mac and Windows laptops, including troubleshooting hardware/software issues.
• Manage accounts, access, and permissions in Google Workspace, Okta, and other cloud systems.
• Administer and maintain company MDM, ensuring devices are secure and up‑to‑date.
• Assist with IT infrastructure management, including network hardware, cloud services (AWS), and collaboration tools (Slack, Atlassian, etc.).
• Coordinate with vendors, external IT providers, and internal stakeholders to resolve issues efficiently.
• Set up new employees with hardware, software, and access, providing ongoing support and training.
• Recommend and help implement IT improvements, new tools, and best practices.

• 1‑3 years of IT experience, including hands‑on support in a hybrid Mac/Windows environment.
• Familiarity with cloud tools such as Google Workspace, Okta, Slack, Atlassian, and AWS.
• Knowledge of SAML or OAUTH flows.
• Basic knowledge of device management, network troubleshooting, and endpoint security.
• Strong problem‑solving skills and the ability to learn quickly on the job.
• Excellent communication skills and a customer‑service mindset.
• Able to work independently, but also collaborate with leadership on IT decisions.

• Exposure to SOC 2 compliance processes or other IT security frameworks.
• Experience with MDM tools (Jamf, Kandj, etc.).
• Basic scripting or automation experience (Power Shell, Bash, etc.).

We’re not your typical tech company—we’re collaborative, curious, and constantly pushing to improve how contact centers operate. If you’re ready to grow with a mission‑driven team and make an impact on how companies connect with their customers, Sharpen is the place for you!

• Competitive salary + commission and performance bonuses
• Full benefits package (health, dental, vision, 401k)
• 401k match and employer HSA contribution
• Career growth opportunities within a dynamic and growing company