Technical Writer

Job Title:

Technical Writer

Location:

Indianapolis, IN

Job Type: Contract (0-6 Months)

Start Date:

ASAP

$31.25/hr - $40.87/hr

Recruiter:
Belcan, a Cognizant Company

Client is seeking a skilled Technical Writer for a 3-4 month contract assignment to support the development and documentation of training content related to Workday for operations personnel, and to manage the interface and data integration between Workday and Vector Learning System Management (LSM). This role will bridge the gap between system functionality and end-user understanding, ensuring clarity, accuracy, and ease of adoption across manufacturing operations.

The ideal candidate will have strong experience in technical writing for enterprise systems, familiarity with Workday and learning management systems, and a collaborative mindset for working across technical, training, and operational teams.

• Develop clear, concise, and user-friendly technical documentation and training materials for Workday-related workflows specific to operations (hourly and salary users).
• Create job aids, quick reference guides, e-learning modules, and step-by-step instructions tailored for various end-user groups.
• Collaborate with HRIS, Operations, and Training teams to gather requirements and understand system usage.

• Manage documentation and process mapping of data flow between Workday and Vector LSM, ensuring alignment with system functionality and training needs.
• Oversee and support the Workday-Vector LSM integration project from a documentation and training perspective, including developing timelines, tracking milestones, coordinating deliverables, and ensuring alignment with operational rollout schedules.
• Monitor and support data integrity and synchronization between systems, escalating issues and collaborating with technical teams for resolution.
• Act as a liaison between system owners, functional leaders, and operations to support configuration, communication, training rollout, and issue resolution.
• Ensure documentation complies with Client's internal standards, branding, and instructional design best practices.

Required:

• Technical Writing & Communication
  • Demonstrates the ability to translate complex system processes into clear, user-friendly documentation.
  • Communicates effectively across a diverse audience, including technical teams, frontline employees, and leadership.
  • Pays close attention to detail, grammar, consistency, and structure in all written materials.
• Systems & Process Understanding
  • Understands the functionality and user flow within enterprise systems, particularly Workday and Learning Management Systems.
  • Possesses strong analytical skills to map, document, and explain data flow and system integration between Workday and Vector LSM.
  • Maintains accuracy and alignment with business processes, ensuring documentation supports real-world use cases.
• Collaboration & Cross-Functional Teamwork
  • Builds strong working relationships with HRIS, IT, Operations, and Training teams.
  • Facilitates discussions between technical and non-technical stakeholders to gather input and ensure alignment.
  • Demonstrates a willingness to listen, ask clarifying questions, and adapt communication styles based on audience needs.
• Initiative & Ownership
  • Self-directed and proactive in identifying documentation needs and proposing solutions.
  • Takes ownership of deliverables and meets deadlines without requiring constant oversight.
  • Demonstrates accountability and follow-through on commitments.
  • Quickly grasps new systems, processes, and technologies, applying knowledge to training and documentation tasks.
  • Seeks feedback and uses it constructively to improve content and user experience.
  • Adapts to changing project scopes, priorities, and business needs with professionalism.
• Quality Focus & Continuous Improvement
  • Holds high standards for content accuracy, clarity, and effectiveness.
  • Reviews and refines documents regularly to reflect system updates or process changes.
  • Actively looks for ways to improve training delivery and documentation processes.
• Confidentiality & Professionalism
  • Maintains confidentiality when handling sensitive…