Associate - ServiceNow Platform

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.

We’re looking for people who are determined to make life better for people around the world.

Global Service Management (GSM) team works to enable Lilly to enhance global productivity and protect our Brand. The team manages the industry leading Service Now enterprise platform. We enable our 69k global workforce to accelerate how they work, manage critical action plans, and enhance their working methods/environment, and manage key vendor contracts / spending.

In addition to maintaining operational excellence for our existing services, we must boldly innovate and enhance capabilities such as generative AI, automation & workflows across the enterprise. This will enable us to enhance our return on investment, improve user efficiency and experience, and help support the broader Company purpose of making life better for people around the world.

As part of the Global Service Management organization, you’ll be working as a Platform Engineer in collaboration with cross functional IT partners, and vendors to develop and maintain the Service Now platform and deliver new functionality across the enterprise.

• Develop and Deliver: Partner to develop and deliver Service Now capabilities that meet business needs and timeline
• Integration: Integrate Service Now with other enterprise systems to ensure seamless data flow and process automation.
• Technical Support: Provide technical support and troubleshooting for the Service Now platform, ensuring optimal performance and user satisfaction.
• Collaboration: closely with technical leaders and business partners to understand requirements and deliver solutions that meet business objectives.
• Documentation: Create and maintain comprehensive documentation for all development and customization activities.
• Best Practices: Adhere to standard processes in coding, testing, and deployment to ensure high-quality deliverables.
• Continuous Improvement: Stay updated with the latest Service Now features and industry trends to continuously improve the enterprise.

• Technical depth and expertise in the Service Now platform
• Applied knowledge of ITIL v3 or ITIL v4
• Strong verbal and written communications, along with the ability to articulate the ideas and recommendations to management, architects and cross-functional teams
• Problem‑Solving: Strong analytical and problem-solving skills with the ability to solve sophisticated issues.
• Communication: Excellent verbal and written communication skills, with the ability to effectively collaborate with technical and non‑technical stakeholders.
• Great Teammate: Ability to work independently and as part of a team in a fast‑paced, dynamic environment.
• A great sense of humor and passion to engage people
• Fluent in English for verbal and written communications, is essential

• Education: Bachelor’s degree in Computer Science, Information Technology, or a High School diploma and Service Now CSA certification.
• Experience: Minimum of 2 years of experience in Service Now development
• Technical
  
  Skills:
  
  Experience in JavaScript, HTML, CSS, and Service Now scripting. Experience with REST/SOAP APIs and integration tools.

Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H‑1B or TN status) for this employment position.

• 0-10%
• The position is Global in nature – it covers multiple time zones and works with teams and business partners around the world - there will be an occasional need to have flexibility for meeting times/events.
• Expect to be on‑site, in the office 4 days per week with this position.

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