Database Administrator

Role Overview

This role will be responsible for transitioning DBA support to a 24x7 delivery team. The resource will be responsible for aligning on standards with the customer and ensuring the team implements those standards within the first 12 months of the engagement.

• Hands on with ITIL processes like Incident Management, Problem Management, Change Release Management, Configuration Management and Knowledge Management.
• Knowledge and experience of using ITSM tools like Service Now / Remedy.
• Must be willing to be a lead for other middleware platforms.
• Primary:
  Microsoft SQL Server, DB2.
• Effective problem solving and root cause analysis skills.
• Level 3 Administrative operational support of Microsoft SQL including HA Always On environments.
• Alert monitoring, perform health checks, troubleshooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles.
• Apply platform updates, patches, and configuration changes.
• Participate in risk and security related activities.
• Create incidents with vendor support as needed.
• Provide 24x7 oncall support as needed.
• Review existing business procedures and recommend and implement changes.
• Performance tuning.
• Ensure database backups are configured to meet defined RPO and RTO.
• Deploy and configure SQL monitoring tools.
• Own release management process for database servers.
• Skilled at defining business requirements.

• Experience:
  
  68 years.
• Mandatory experience of working in a support engagement.