Vice President, End User Technology: VIP

Vice President, End User Technology: VIP Support Country:
United States of America

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally.

Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The End User Technology VIP Support Specialist provides high-touch, white-glove technology support to Santander’s senior executives, board members, and other critical business leaders. This role is accountable for delivering a seamless, secure, and reliable technology experience across all devices, platforms, and collaboration tools. Operating with the highest level of professionalism, discretion, and urgency, the specialist ensures that executive users receive proactive, world-class service in alignment with Santander’s operational excellence and risk management standards.

This is a full-time, on-site position based at Santander’s office located at 437 Madison Avenue, New York, NY. The role requires presence in the office five (5) days per week.

• Provide personalized, end-to-end technology support for C-suite executives, senior leaders, and other VIP stakeholders.
• Serve as the primary point of contact for technology-related issues impacting executive offices, meetings, and travel.
• Deliver white-glove service for hardware, software, mobile, and collaboration systems with an emphasis on discretion, efficiency, and communication quality.

• Diagnose and resolve complex technical issues involving Windows 11, iOS devices (iPhone/iPad) and enterprise tools such as Microsoft 365, Teams, and Outlook.
• Support network connectivity (VPN, Wi-Fi, remote access), printers, and peripheral devices used by executives.
• Manage VIP-related incidents and requests through Service Now, ensuring accurate documentation, prioritization, and escalation where appropriate.
• Provide on-site and remote A/V support for meetings, presentations, and video conferences in executive offices and boardrooms.

• Ensure all activities align with Santander’s Information Security and Technology Risk standards, including device encryption, data protection, and user access controls.
• Partner with Cybersecurity, Infrastructure, and Risk teams to maintain compliance with internal and regulatory requirements.
• Maintain strict confidentiality in all executive interactions and technology operations.

• Participate in device refresh, mobility, and collaboration technology initiatives across Santander’s U.S. operations.
• Contribute to the evaluation and deployment of new tools that enhance the executive user experience.
• Identify recurring issues and recommend proactive solutions to improve reliability and reduce downtime.
• Bachelor’s degree in information Technology, Computer Science, or a related field.
• 9+ Years Experience with client (PC) technologies and support services.
• 7+ years of experience in IT end-user support, including 3+ years in VIP or executive support.
• Expertise in Microsoft 365 administration, endpoint management tools (Intune, SCCM), and remote support platforms.
• Proven ability to troubleshoot across multiple environments (Windows, macOS, iOS, Android).
• Familiarity with Service Now or similar ITSM platforms.
• Exceptional communication, interpersonal, and problem-solving skills, with a customer-first mindset.
• Demonstrated ability to work under pressure and manage sensitive situations with tact…