IT Specialist

Job Description

The IT Specialist serves as the front line of technology support, handling Tier 1/2 tickets, hardware deployment, and user onboarding coordination. This role provides timely response to common issues while delivering a positive end user experience.

If you're looking to join a team positioned to make a big impact in a growing organization, that supports a growth mindset and sees solutions, rather than roadblocks. Gregory & Appel's Indianapolis IT team could be the best place for you!

• Provide Tier 1/2 technical support via phone, email, and in person
• Manage help desk ticket queue with focus on SLA adherence
• Escalate complex issues to Systems Administrators

• Set up workstations and equipment for new hires
• Provide new hire IT orientation
• Ensure collection of equipment from departing employees in conjunction with HR processes
• Assess and prepare equipment for redistribution

• Deploy and support laptops, workstations, printers, and peripherals
• Support conference room technology
• Maintain hardware inventory and asset tracking
• Coordinate equipment repairs and warranty claims

• Install and configure applications; troubleshoot software issues
• Process password resets and account unlocks
• Assist with MFA enrollment and authentication issues
• Submit access requests per established procedures

• Perform basic network troubleshooting (connectivity issues, Wi‑Fi access)

• Create and maintain knowledge base articles
• Provide basic end‑user training on common applications and security best practices
• Document recurring issues and solutions
• Stay current on emerging technologies and industry best practices

Ideal candidates will be innovative, constantly seeking ways to improve, a results‑oriented thinker, a team player, and hold an unwavering commitment to excellence. If this is you, please read on!

• Hybrid schedule:
  During onboarding/new hire training, 5 days onsite. Once onboarding is complete, position is 4 days in office per week (Mon, Tues, Wed, Thurs). Remote on Fri, unless business needs require in office

Years of

Experience:

2 to 4 years in an IT support role.

Education:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience.

• Windows 10/11 troubleshooting and support
• Microsoft 365 applications (Outlook, Teams, SharePoint, One Drive)
• Hardware deployment and troubleshooting (laptops, desktops, printers, peripherals)
• Ticketing systems and help desk processes

• Experience with endpoint management tools (Ninja One, Intune, or similar)
• Familiarity with Active Directory and basic user account management
• Understanding of MFA and SSO concepts
• Experience in an insurance, financial services, or professional services environment
• CompTIA A+, Microsoft 365 Certified, ITIL Foundation, or related professional certifications

• Flexible PTO, extended holiday calendar & hybrid/remote options
• Medical, Dental, Vision, Life Insurance
• Tuition reimbursement & professional development support
• A culture that values diversity, community giving (10% of profits donated), and employee growth.
• A people‑first culture with Belonging, Giving, Innovation, Growth, Insight that serve as our agency’s Guiding Principles.
• Competitive pay and benefits with flexibility and balance.

Join a team that invests in you, supports your success, and makes a difference in the community.

Apply today to grow with Gregory & Appel!