Customer Care Analyst Level 1

Location: Indianapolis

Are you fanatical about transforming businesses through technology? Are you devoted to making every detail of the customer experience as perfect as humanly possible? Do you like to have fun and work with talented people while you're at it? If this sounds like you, let's get to know each other!

Job Summary:
We're hiring a self-motivated Service Desk Analyst - L1 with experience working in a Service Desk environment. This role is responsible for diagnosing and resolving basic IT issues, escalating complex problems. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles.

Job Description:

Key Responsibilities

• Respond to incoming helpdesk requests via phone, email, or ticketing system.
• Provide first-level support for hardware, software, and network issues.
• Troubleshoot and resolve common problems such as password resets, printer issues, and application errors.
• Document all support interactions and resolutions in the ticketing system.
• Escalate unresolved issues to Level 2 or Level 3 support teams as needed.
• Assist with onboarding and setup of new users, including accounts and devices.
• Maintain knowledge of company IT policies and procedures.

Job Requirements

• 1-3 years of previous Service Desk experience
• Excellent written and verbal communication skills.
• Ability to relate complex models and ideas in clear, plain-spoken English.
• Tenacious, Get-Things-Done Attitude... But must work well with others!

Additional Information

• This is a hybrid role with 2 days per week in the office (Tuesday & Thursday). The successful candidate will initially be required to come to the office more often during training and on-boarding.
• Office location: 8777 Purdue Road, Suite 340 Indianapolis, IN, 46268
• MUST be a US Citizen or Green Card Holder. Unfortunately, we cannot sponsor work visas at this time.

Start making a real difference for real businesses. InTempo is growing fast and we want your career to, too.

Worker Type:
Regular

Number of Openings Available:
1