Desktop Support Engineer

Location: Indianapolis

Must Have Technical/Functional Skills
1. Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support
2. Ready to work in evening/night shift and provide on-call support for critical production issues
3. Excellent troubleshooting skills
4. Experience in escalating/coordinating technical issues to Tier 2 Support
5. Able to maintain a high level of confidentiality and professionalism
6. Ability to effectively prioritize and execute tasks
7. Strong customer-service orientation
8. Effective interpersonal and relationship-building skills
9. Ability to learn new technologies to perform day to day support operations

Roles & Responsibilities 1. Provide Tier 1 Support for various IT applications. Support Activities include:

- Basic PC Hardware Support - Virtual Desktop/iPads/Printers/Citrix IGELS/Citrix Servers Support
2. Access Request Handling
3. Escalate issue to appropriate teams and follow up for closure

Salary Range $60,000-$70,000year

TCS Employee Benefits

Summary:

Discretionary Annual Incentive. Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support:
Maternal & Parental Leaves. Insurance Options:
Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth:
Commuter Benefits & Certification & amp;
Training Reimbursement. Time Off:
Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1