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Desktop Support Engineer
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-01-07
Listing for:
Tata Consultancy Service Limited
Full Time
position Listed on 2026-01-07
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Must Have Technical/Functional Skills
1. Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support
2. Ready to work in evening/night shift and provide on-call support for critical production issues
3. Excellent troubleshooting skills
4. Experience in escalating/coordinating technical issues to Tier 2 Support
5. Able to maintain a high level of confidentiality and professionalism
6. Ability to effectively prioritize and execute tasks
7. Strong customer-service orientation
8. Effective interpersonal and relationship-building skills
9. Ability to learn new technologies to perform day to day support operations
Roles & Responsibilities 1. Provide Tier 1 Support for various IT applications. Support Activities include:
- Basic PC Hardware Support - Virtual Desktop/iPads/Printers/Citrix IGELS/Citrix Servers Support
2. Access Request Handling
3. Escalate issue to appropriate teams and follow up for closure
Salary Range $60,000-$70,000year
TCS Employee Benefits
Summary:
Discretionary Annual Incentive. Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support:
Maternal & Parental Leaves. Insurance Options:
Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth:
Commuter Benefits & Certification & amp;
Training Reimbursement. Time Off:
Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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