Manager of AI and Software Solutions

United Way of Central Indiana works to bring the resources of philanthropy, government, corporations, the social sector,and neighborhoods together to confront generational poverty head on and ensure a better future for our neighbors in need.

This is an ambitious time to join United Way as we embark on a five-year strategic plan to reduce the number of households experiencing poverty and financial instability.

Tomakea significant impact in our region, United Way is looking for dedicated, confident, and compassionate team members who live our shared values of inclusivity, courage, accountability, respect, and excellence.

We partner to design, support,and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents’ quality of life.

Position Summary

The Manager of AI and Software Solutions is a member of the Technology and Business Intelligence team and leads the training, user support, and application administration that enable adoption and effective use of AI tools and organizational software across the organization and is responsible for development and maintenance of the SharePoint intranet site.

United Way of Central Indiana's core shared software tools and applications include but are not limited to all Microsoft Office 365 (O365) applications, AI tools (including ChatGPT, Microsoft Copilot, and Claude), and Asana for project management. In addition, this role maintains an inventory of all software tools and applications used across the organization and works to support a wide variety of specific-use applications.

Additionally, this role supports compliance with established information security standards and policies by reviewing software and technology tools used across the organization and escalating concerns to the appropriate leaders.

Position Duties & Responsibilities

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

AI Adoption and Application

• Partner with teams across the organization to identify opportunities to leverage AI solutions for efficiency and process improvement.
• Develop and present organizational trainings on AI tools and best practices.
• Evaluate and prioritize AI and automation opportunities in partnership with the Strategic Insights and Business Intelligence Senior Director to support divisions and ensure alignment with business needs and operational goals.
• Design, build, and deploy AI agents, automations, and workflows within the organization's approved AI platforms to address team and organizational needs.
• Manage the organization's AI tool ecosystem, including administration of accounts and licenses, user support and training resources, and best practices for the responsible use of AI technologies.
• Partner with the Strategic Insights and Business Intelligence Senior Director to coordinate with divisions to drive adoption and report on usage metrics to stakeholders.
• Develop and maintain documentation and resources to support ongoing AI tool usage.

Software Applications & Technology Support

Serve as the subject matter expert and support users to fully leverage United Way's core shared software tools and applications, including but not limited to Microsoft Office 365 applications, AI tools (ChatGPT, Microsoft Copilot, Claude), Asana, Form Stack, Docu Sign, etc. This includes:

• Lead user training and provide guidance on…