Lead Consultant, ServiceNow

Department: Service Now

Employment Type: Full Time

Location: Remote

Compensation: $140,000 - $155,000 / year

At Nüvitek
, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission:
To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

As a Lead Consultant, Service Now
, you will play a vital role  will work closely with an equally enthusiastic team of developers and engineers in an Agile environment to modernize our customers' applications using low-code solutions and enhance the Service Now platform for our organization.

• Help to envision, design, and implement new features utilizing the Service Now low-code platform for the projects based on the prioritized product backlog
• Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources
• Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service
• Demonstrated experience in Service Now development, configuration, and administration, including experience leading teams in Service Now deployments.
• Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer’s code as needed
• Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives
• Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required.
• Participate in implementation architectures for digital solutions, frameworks, and accelerators.
• Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable.
• Help with building proof of concept, and creating technical solutions for internal application as needed.

• Bachelor’s degree in computer science, Information Systems, or an equivalent technical field.
• 6+ years of professional experience with the Service Now eco-system performing project implementations that exploit the Service Now platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework.
• 6+ years specializing in multiple offerings like SPM (ITBM), CSM, HRSD, ITOM, Service Portal, ITSM, Service Provider (Domain Separation)
• Experience with programming languages like HTML/CSS, JavaScript, and data models (XML,JSON, CSV)
• Demonstrate extensive experience in creating and managing complex integrations such as SOAP, REST, SSO, SAML, SSL, LDAP, JDBC, ODBC, MID Servers, Ebonding, API development, Data Migration, and Flow Designer automation etc.
• Experience with CI/CD integrations, Dev Sec Ops  and security-in-the-pipeline, and code review.
• A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture.
• Experience with configuring Service Now components such as Flows, Spokes, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc.
• Experience with creating reports and dashboards within Service Now Performance Analytics.
• Service Now Certified System Administrator(CSA), Service Now Certified Application Developer (CAD), and Service Now Certified Implementation Specialist (CIS).
• Fairly good understanding of data concepts (SQL, Databases) and business workflows
• Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources
• US Citizen, ability to attain public trust clearance.

• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Service Now
• Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal…