Platform Engineer
Listed on 2026-10-11
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IT/Tech
SRE/Site Reliability, Cloud Computing: Infrastructure & Operations, AWS, IT Infrastructure
Sharpen is hiring a Platform Engineer to help scale and evolve the core infrastructure that powers our cloud-native SaaS platform. You’ll work closely with our Platform Engineering Lead and other engineering teams to design, build, and maintain the systems, tools, and workflows that make our product development fast, reliable, and secure.
This role is ideal for someone who thrives in an environment where automation, observability, and Dev Ops culture are core values and who wants to grow into a technical leadership path over time.
What You’ll Do- Help design, build, and maintain our AWS-based infrastructure using IaC tools like AWS CDK or Terraform
- Build internal tooling and developer experience improvements to reduce friction across engineering
- Contribute to our observability and incident response strategy (Grafana, Open Telemetry, etc.)
- Participate in on‑call rotations and help us refine our operational excellence practices
- Collaborate with developers, QA, and security to ensure our infrastructure is stable, compliant, and cost‑efficient
- Support the adoption of Dev Ops best practices and participate in architectural discussions for new services
- 1+ years of experience as a platform, infrastructure, or Dev Ops engineer
- Hands‑on experience with AWS and infrastructure‑as‑code tools (CDK, Terraform, Cloud Formation, etc.)
- Experience with CI/CD pipelines (Git Hub Actions, CircleCI, etc.)
- Familiarity with monitoring, logging, and tracing tools like Grafana or Open Telemetry
- Comfortable working with containerized applications in ECS, EKS, or similar environments
- Solid scripting or programming experience in languages like Type Script, Go, Python, or Bash
- A bias for automation and a mindset of continual improvement
- Experience using AI to automate and streamline workflows
- Experience supporting multi‑tenant SaaS platforms
- Exposure to security/compliance frameworks like SOC 2 or PCI
- Experience working in teams that own their infrastructure and participate in on‑call
- Familiarity with SIP, VoIP systems, or real‑time communication infrastructure
We’re not your typical tech company—we’re collaborative, curious, and constantly pushing to improve how contact centers operate. If you’re ready to grow with a mission‑driven team and make an impact on how companies connect with their customers, Sharpen is the place for you!
Benefits- Competitive salary + commission and performance bonuses
- Full benefits package (health, dental, vision, 401k)
- 401k match and employer HSA contribution
- Career growth opportunities within a dynamic and growing company
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