Technical Services Specialist; Indianapolis

• Full-time

We are a passionate team of300+engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers.

The Resultant team purposefully comes together to produce a positive outcome. Our name symbolizes our commitment to empathy and collaboration—of not just delivering our clients with the best solutions, but to deeply listening to them, understanding their needs, and learning from each other in the process. The force of Resultant comes from the combined knowledge, passion, and innovation of our team and partners.

Together, we partner with clients in the public and private sectors to help them overcome their most complex challenges, empowering our clients to drive meaningful change in their organizations and  everything you do, you’ll help your clients, colleagues, and communities thrive.

Resultant was founded as KSM Consulting in 2008.

To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist / Service Delivery Technician to join the team.

If you love to solve problems and add value, please consider what your typical days might look like…

• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will escal… , ...
• You will prepare desktops, laptops and miscellaneous hardware for customers.
• You will keep customer documentation up-to-date and accurate.
• You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
• You will perform customer maintenance activities on behalf of the customer team.
• You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.

Some of the qualifications and skills we are expecting include the following:

• You should possess excellent communication and customer service skills, both written and oral
• You should be able to explain technical challenges and solutions to just about anyone, regardless of their background
• You should be willing to participate in an on-call rotation and provide after-hours support as necessary
• We require at least 1-3 years of experience as a Desktop Support Specialist or similar role
• Prior experience working for a Managed Service Provider (MSP) is preferred
• Servers:
  Active Directory, File Permissions, Domain, Backups, Antivirus
• Network:
  Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
• Computers:
  Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
• User Support:
  User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
• Applications and Products:
  Office 365, SharePoint, Quick Books

What you should know about Resultant:

• Rezzersare humble, hungry, and smart.
  
  We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• Rezzersare team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
• Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Resultant leaders work hard, serving as a shining example of what it means to be a great
  
  Rezzer.
  
  Theyare servant leaders, helping their team to be successful in all possible ways.
• We have a great benefits package…