IT Tech Support – Lab
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-10-12
Listing for:
JCW Group
Full Time
position Listed on 2026-10-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, IT Infrastructure
Job Description & How to Apply Below
Home / Jobseekers / Jobs / IT Tech Support – Lab share Posted: 23/09/2026
Location:
Indianapolis, Indiana, United States Job type:
Contract
Your Role: IT Tech Support
You will be based on-site at the Indianapolis, Indiana Manufacturing facility, providing hands‑on IT support across infrastructure, end‑user technologies, and local IT services in a regulated manufacturing and laboratory environment.
Your Responsibilities
- Provide deskside and end‑user technical support, including break/fix and IMAC services for PCs, laptops, printers, iDevices, Windows 11, Microsoft Office, O365, Teams video conferencing, and telephony
- Manage local IT assets, configuration items, incidents, requests, and changes using Service Now
- Deliver last‑mile support for site network equipment, cabling, connectivity, server rooms, and manufacturing and laboratory IT infrastructure
- Execute tasks associated with local IT infrastructure projects, lifecycle management activities, and equipment procurement while maintaining accurate documentation and SOPs
What You Need to Succeed (Minimum Qualifications)
- Education:
Bachelor’s degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent certifications and practical experience - Experience:
Minimum of 5 years of professional IT experience supporting end‑user technologies and infrastructure in environments with 250+ users - Experience with R&D and lab working environments
- Technical
Skills:
Hands‑on experience with end‑user devices, basic networking, basic wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as Service Now
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience working within the ITIL framework and IT service management practices
- Prior collaboration with Operational Technology teams in manufacturing environments
- Knowledge of regulated manufacturing and laboratory processes and IT-supported systems
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