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Technical Support Engineer-Sales
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-10-12
Listing for:
Leadout Capital
Full Time
position Listed on 2026-10-12
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
- Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
- Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.
- Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary.
- Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions.
- Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value.
- Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods.
- Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment.
- Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies.
- Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality.
- Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community.
- Mentor team members through collaborative troubleshooting frameworks such as the Swarming model.
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
- Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.
- 2+ years of experience in technical support, software engineering, or related customer-facing technical roles.
- Experience troubleshooting software applications and debugging code, including Java-based applications.
- Strong understanding of database concepts, data management, and SQL.
- Experience explaining complex technical concepts to non-technical audiences.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills in fast-paced technical environments.
- Customer-focused mindset with ability to build consultative relationships with stakeholders.
- Ability to prioritize multiple tasks and manage competing customer issues effectively.
- Professional proficiency in spoken and written English is required.
- Sole US citizenship
- Experience working within the Salesforce platform architecture. Salesforce certifications such as Salesforce Administrator (ADMIN
201) or similar. - Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
- Experience with web technologies including HTML, JavaScript, CSS, or APEX.
- Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks.
- Experience working with Spiff or other commission calculation software.
- Experience working with Own or similar backup software.
- Experience working with Tableau or CRMA.
- Prior experience in customer-facing roles such as Technical Support, Solutions Engineering, Customer Success Engineering, or Professional Services.
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