More jobs:
Engineer, Enterprise Service Desk
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-10-15
Listing for:
ABACUS
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
Systems Administrator, Cloud Computing: Infrastructure & Operations, IT Support, Systems Engineer
Job Description & How to Apply Below
Job Summary:
The Enterprise Service Desk Engineer supports and maintains a multi-tenant hosted infrastructure, acting as a Tier 3 escalation point for complex technical issues within the Enterprise Service Desk. The role includes support and administration of client environments across a broad range of technologies, along with coordination with clients and third-party vendors. This position also works closely with SME engineering teams to ensure client platform stability, reliability, and service continuity.
Responsibilities(including, but not limited to):
- Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators in a timely and professional manner
- Take ownership of escalated issues through to full resolution
- Manage and support a multi-tenant hosted platform within a team-based environment
- Manage VMware virtualized environments
- Support physical data center infrastructure and associated resources
- Work closely with clients and third parties to resolve escalated issues
- Provide out-of-hours escalation support on a rotating schedule, approximately every 2-3 months
- Maintain a high level of interaction with Tier 1 and Tier 2 teams, fostering positive and effective working relationships
- Provide regular status updates on outstanding tickets and active project work in Service Now
- 9:00 AM and 6:00 PM EST, including Monday through Friday
- Flexibility during periods of colleague PTO
- Occasionally perform scheduled maintenance or project work during evenings and weekends
Skills & Experience:
- Advanced Windows domain administration and troubleshooting
- Microsoft 365, including Teams, Exchange, Intune, SharePoint, Azure Cloud, and Azure AD
- Storage Area Networks, including Nimble and Pure Storage
- Public cloud platforms, including Azure and AWS
- Multi-factor authentication solutions, including Microsoft Authenticator and DUO
- Backup and recovery solutions, including Veeam, MSP
360, and AWS - Core networking concepts, including TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls
- Citrix Xen App administration
- Identity and access management, including Okta
- Windows Server and Linux Server OS management
- Virtualization platforms, including VMware and Proxmox
- Secure Email Gateway / Email Security Gateway solutions, including Proofpoint and Mimecast
- Power Shell scripting
- Endpoint protection / anti-virus software, including Sentinel One
- VoIP systems and platforms, including Cisco and Microsoft Teams
Education Requirements:
- Bachelor’s degree or equivalent professional experience
- Microsoft certification preferred, including AZ-104, MSCE, or Windows Server Administration
- VMware certification beneficial, including VCP or VCA
- Networking certifications beneficial
- Minimum 3-5 years of experience in a Tier 2 / Tier 3 support team or similar role
- MSP experience strongly preferred
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