IT Technician

The IT Technician serves as the primary point of contact for employees requiring technical assistance within a production environment. This role supports daily technology operations across manufacturing and business functions, ensuring reliable performance of hardware, software, network-connected devices, and business applications.

The technician plays a critical role in maintaining operational uptime by troubleshooting technical issues, supporting end users, provisioning equipment and accounts, assisting with cybersecurity initiatives, and collaborating with both internal stakeholders and third-party technology partners.

The ideal candidate is hands‑on, customer-focused, and comfortable working in a fast‑paced manufacturing setting where technology availability directly impacts production operations.

Key Responsibilities

End User Support

• Serve as the first line of support for employee hardware, software, and application issues.
• Configure and deploy computers, mobile devices, and peripheral equipment for new employees.
• Support user account creation, modification, and access requests.
• Troubleshoot and resolve desktop, laptop, operating system, and application issues.
• Provide user support and training for Microsoft 365 and other business applications.
• Maintain accurate documentation of incidents, resolutions, and support activities.
• Manage support requests through a ticketing system and ensure timely resolution.

Infrastructure & Security Support

• Apply system updates, patches, and security configurations.
• Review and respond to security notifications and alerts.
• Help maintain compliance with cybersecurity and IT security requirements.
• Support remote monitoring and management platforms.
• Troubleshoot and elevate network connectivity issues involving wired and wireless environments.
• Assist with maintaining secure access to IT infrastructure and equipment.

Hardware & Manufacturing Technology Support

• Install, repair, and maintain:
• Desktop computers
• Laptops
• Tablets
• Office printers
• Handheld scanners
• Conference room technology
• Support technology systems used throughout manufacturing and operational areas.
• Coordinate with remote IT personnel and external vendors to resolve complex issues.

Project & Process Support

• Assist with technology implementations and infrastructure projects.
• Document technical procedures and maintain internal knowledge resources.
• Identify opportunities to improve support processes, reliability, and user experience.
• Support various technology systems and platforms utilized within the organization.
• Perform other duties as assigned.
• Regular presence on the manufacturing floor is required.
• Work is performed around active production equipment and machinery.
• Must be comfortable operating in a dynamic industrial environment.
• Ability to lift and transport computer equipment, monitors, printers, and related hardware.

Required Qualifications

• 2+ years of experience in an IT support, desktop support, help desk, or technician role, or an equivalent combination of education, certifications, and experience.
• Strong knowledge of Windows operating systems.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and connectivity troubleshooting.
• Experience configuring, maintaining, and troubleshooting computer hardware.
• Experience supporting Windows 10 and Windows 11 environments.
• Strong analytical and problem‑solving abilities.
• Ability to diagnose and resolve hardware, software, account access, and connectivity issues.
• Familiarity with Microsoft 365 applications and services.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Ability to work independently and collaboratively.

Preferred Qualifications

• Exper…