Ent Bus. Applications specialist

SAP Ariba Production Support consultant :: 8+ years

Module expertise:
One or more of the following Ariba modules:

• Buying and Invoicing (B&I)
• SLP
• Sourcing
• Contracts

Production Support Activities – Manage requests that relate directly to the operation and functionality of the Production environment – such as addressing a technical problem, rerunning a failed process, fixing orders, or performing other actions to make the environment operate in a manner that supports business users' needs.

Production Support Activities – Monitor daily data loads from SAP ECC into Ariba

User Support Activities – Manage requests for assistance from end users, usually involving questions about the use of the system, one-time requests for system data, or inquiries about the feasibility and impact of system changes.

Interface Failure - Monitor interface failures for Purchase Orders, Receipts, Invoices, Supplier integration

Interface Failure
-Work with ERP and interface teams to resolve and reprocess failed transactions

Operational Support Activities – Run weekly / monthly reports to monitor transaction statuses

Operational Support Activities – Create any adhoc reports required by business teams

General Support Activities – Monitor/manage Ariba Administration Email accounts

General Support Activities – Coordinate support activities with other teams such as Security, Basis, interface, One Source etc

Ticketing tool expertise – Good to have Service Now work experience