SMART Hands - Systems Integration Advisor

Req

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a SMART Hands - Systems Integration Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Smart Hands Support Engineer – Datacenter Operations

We are looking for an experienced Smart Hands Support Engineer with strong exposure to physical datacenter operations, hands-on infrastructure support, and transition coordination. The ideal candidate should have practical experience working across datacenter environments, server rooms, and remote site locations, and should be capable of supporting both day-to-day physical infrastructure activities and transition-related information gathering from incumbent teams across all sites and datacenters.

This role requires someone who is comfortable in a field/on-site support model, has strong understanding of rack-and-stack activities, cabling, hardware handling, inventory validation, asset verification, and remote hands support, and can also assist in documenting existing site infrastructure, operational processes, dependencies, and handover details as part of a transition or takeover program.

• Provide onsite Smart Hands support for physical datacenter and site infrastructure activities.
• Perform rack and stack of servers, storage, network, and related hardware components.
• Handle cabling, patching, labeling, hardware installation, de-installation, and relocation activities.
• Support power cycling, device reboot, physical health checks, and LED /console-based diagnostics.
• Assist in hardware replacement activities such as disks, memory, power supplies, NICs, and other field-replaceable units.
• Coordinate with remote engineering teams for troubleshooting and execution of physical tasks inside the datacenter.
• Support hands and eyes activities for network, server, storage, and backup infrastructure.

• Capture details related to: o Site and datacenter locationso Rack layouts and floor planso Device inventory and asset detailso Power connections and redundancy detailso Network patching and cabling informationo ISP / WAN / LAN connectivity detailso Access procedures and security requirement so Existing operational processes and support contactso Hardware lifecycle and warranty information
• Assist in building a site-wise/datacenter-wise inventory and transition repository.
• Verify physical assets against available documentation and identify mismatches, gaps, and risks.
• Support collection of information required for transition, KT, operational readiness, and support planning.

• Participate in transition workshops, site surveys, and incumbent handover sessions.
• Document current-state infrastructure and operational procedures from the incumbent team.
• Work with tower leads and service delivery teams to ensure all physical site information is collected accurately.
• Highlight risks, missing data, unsupported hardware, access gaps, and operational dependencies during takeover.
• Support due diligence and discovery activities for new sites and datacenter onboarding.

• Maintain accurate records for assets, cabling, rack positioning, hardware movement, site readiness, and access controls.
• Ensure all work is performed in line with datacenter safety, security, and change management procedures.
• Support incident, service request, IMACD (Install, Move, Add, Change, Dispose), and break-fix activities.
• Coordinate with OEM / vendor…