Senior Client Success Manager​/vCIO; MSP

• Full-time

At KSM Consulting, you are bigger, bolder, and brighter. You bring innovative ideas to the table, and you learn from the experts sitting beside you. You stand on the shoulders of giants and on some days, youarethe giant. That’s what we call…

You. Amplified.

At our growing,Indianapolis-based technology, data, and management consulting firm, you’ll be exposed to the latest industry trends as well as some of the most challenging problems our clients face. And through deep understanding, tenacity, collaboration, and know-how, you help those clients find the solution that’s right for them. In everything you do, you’ll help your clients, colleagues, and communities thrive.

To help continue our rapid growth and solve our clients’ toughest problems, we need an experienced and proven Client Success Manager to join the team. As a Client Success Manager you will be responsible for ensuring our clients thrive through the engagement(s) they have with KSMC, doing whatever it takes to deliver value and success.

This will include acquiring mastery of the client’s business, technologies, and key resources across levels of the client organization. As a technology consulting firm, it is extremely important that all Client Success Manager have experience on complex technology projects and understand the kinds of complexities that exist on system transitions, data management projects, and product services. Primarily, the Client Success Manager will serve as the sole point of contact for their respective clients as both a trusted advisor and point of escalation when their most important initiatives call for it.

Finally, it will also include helping ensure effective collaboration across all teams involved in achieving these goals.

• Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, and human capital, financial considerations, etc.
• Act as a solution architect, seek to understand their current technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc.
• Understand KSMC’s scope of work and its intended outcomes and overarching purpose for the business
• Partner with the client by bringing them relevant, useful suggestions around people, processes and technology that complement the work we are already doing
• Participate meaningfully in our team’s solution process regarding any of the following subjects and feel confident in your ability to represent, in an ongoing way,those ideas to senior leaders on behalf of the team:
  • Data Management
  • Infrastructure
  • Architecture
  • Data migration
  • Product selection
  • Solution Road Maps
  • Privacy
  • Security
  • Implementation approach; agile versus waterfall delivery methodologies
  • Procurement techniques
  • M&O
• Support Project Managers on all escalation points around resourcing, solution design and implementation, budget, timeline, and cost
• Mentor, coach, and train others around our company on how to reflect these capabilities
• Provide check-ins around how all active projects are going on the account both formally and informally
• Bring solutions and ideas to the client or joining them in ideating about new, exciting opportunities to innovate their business and services/products
• Be a confidential support to them on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques
• Stay attuned to the context surrounding the client’s industry and market

• Leading monthly meetings with the KSMC Finance team around…