Technical Integrator

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve.

This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. Come be a part of being a team that is critical to the launch of lifesaving medicines! The Lilly USA Tech Team is at the forefront of the launch of new medicines, using data and technology to raise awareness and to help patients gain access to medicines.

With a deep technical and business understanding, working across all therapeutic areas and disease states, we design and implement digital solutions that power our business while creating best-in-class customer experiences that improve patient outcomes and deliver business results. This role is a part of our global field solutions team, a central team supporting applications for more than 10,000 sales representatives and other field users worldwide.

As Technical Integrator Lead you will serve as the bridge between business strategy and technical execution, partnering with business collaborators, product teams, platform teams, architects, vendors, and engineering teams to deliver integrated enterprise solutions.

• Design and implement integration solutions across enterprise applications, platforms, and data sources.
• Translate business and functional requirements into scalable technical solutions and integration designs.
• Define and promote integration standards, patterns, APIs, and reusable components.
• Lead technical integration efforts throughout the solution lifecycle, from design through implementation.
• Coordinate activities across platform and/or product teams, engineers, vendors, and business stakeholders.
• Identify and run technical dependencies, risks, and integration challenges.
• Facilitate technical reviews and drive alignment across systems and technology domains.
• Ensure solutions follow architecture, security, data privacy, and regulatory requirements.
• Maintain technical documentation and support operational excellence through monitoring and support readiness.
• Seek opportunities to improve system interoperability, automation, scalability, and overall platform performance.
• Provide day-to-day technical direction and mentorship to integration developers, engineers, and delivery partners, fostering consistent technical practices and skill growth across the team.
• Define, track, and report integration performance metrics and KPIs (e.g., interface reliability, system uptime, throughput, defect rates), communicating status, trends, and risks to leadership through dashboards and structured reviews.
• Lead the delivery methodology and cadence for integration work streams, operating within CRM Agile/Scrum or SAFe ceremonies (sprint planning, backlog grooming, retrospectives) to ensure predictable, transparent, and well-governed delivery.
• Serve as the functional SME for Employer and FRM capabilities, partnering with business stakeholders to identify process opportunities, define future-state requirements, and prioritize delivery roadmaps.
• Drive solution design and platform strategy by influencing Veeva CRM configuration designs, architecture decisions, and implementation approaches while partnering with developers and architects to deliver scalable solutions.
• Own requirements management, backlog…