Senior Business Analyst - Quote Management; Commercial Systems Functional Lead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

As the North America Functional Lead for Quote Management, you will independently own and drive end-to-end business analysis and IT initiatives across the region, tackling complex commercial problems with emerging ambiguity. You will drive and deliver Quote- to
- Cash (Q2C) initiatives and Diagnostics commercial launches, demonstrating a strong understanding of the business domain, related technologies, and their interdependencies to translate requirements into strategic implementation plans.

* Must be willing to work on-site in our Roche Indianapolis location

The Quote Management team is part of DIA Commercial Operations, a strategic global function within Roche Digital Technology (RDT), and is at the heart of our Diagnostics digital landscape. We are responsible for developing, globally rolling out, and continuously evolving technology solutions that enhance the experience of healthcare providers and patients. Serving as a link between global business units - such as Roche Diagnostics Solutions (RDS), Roche Information Solutions (RIS), and Commercial Enablement - and their operational goals, we design the digital architecture that enables Roche to scale its impact across APAC, EMEA/LATAM, and NAM.

• Acts as the primary Quote Management IT representative and trusted consultant for commercial leadership.
• Partners closely with IT leads and business leads on strategic prioritization and orienting demand towards delivering the highest value.
• Proactively identifies business needs and proposes high-impact technical solutions.

• Gathers complex commercial requirements across quoting, contracting, and adjacent processes, translating them into clear, actionable user stories.
• Performs functional architecting, proposing solutions within the boundaries of existing systems.

• Executes hands‑on configuration and adaptation, and drives regional rollouts for business priorities.
• Provides hands‑on support for data and configuration adjustments, and guides business stakeholders on master data.

• Owns scope definition and change control, managing significant scope changes to ensure strategic alignment and minimal delivery disruption.
• Aligns regional Q2C processes with system-supported global standards, constructively challenging local deviations while advocating for legitimate regional needs.

• Leads QM regional IT initiatives and partners with global teams on technical delivery.
• Acts as the direct technical liaison, bridging affiliate business needs and our global/offshore managed services.

• Defines acceptance criteria, designs test scenarios, and coordinates User Acceptance Testing (UAT).

• Supports change management by providing training content, user documentation, and ongoing technical guidance to enable smooth business adoption.

• Demonstrated track record of taking complete ownership of complex initiatives, making independent strategic decisions when unguided, and actively influencing senior…