Help Desk Support Agent

Help Desk Support Agent I### Help Desk Support Agent IApply:
Indianapolis, IN:
Full time:
Posted Today:
R - 26499
*
* Job Description:

** Provide customer support to end-users in regards to IT-related questions/concerns, troubleshooting IT issues, carrying out network repairs and collaborating with peers to help solve any hardware or software questions/issues.
*
* Essential Job Functions:

*** Act as support specialist for end-users by recording end-user support issues/questions and providing timely response for assistance with software and hardware questions/issues as well as all basic issues handled by the department.
* Schedule and prepare one-on-one and group training to assist the proactive improvement of end-user’s skills.
* Maintain accurate and effective end-user training materials via paper and web-based manuals and assistance tools for both the Microsoft standard products as well as standard business software used through the organization.
* Problem Solve complex user issues. Communicate with Administration and Department Head staff about pending problems and changes in desktop user applications.
* Perform routine technical maintenance to hardware.
* Repair and replace parts in computer hardware.
* Train staff on computer use
* Assist with the installation and maintenance of all voice and data communications at all locations.
* Install workstations including both hardware and software.
* Provide an accurate inventory recording of all equipment related to information technologies and all end-users.
* Perform other duties as may be assigned by the supervisor.
** Knowledge, Skills, and Abilities:
*** Ability to read and interpret documents such as computer manuals, software documentation manuals, safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and correspondence.
* Ability to speak effectively before groups of residents or employees of the organization.
* Ability to apply logic and understanding to carry out instructions furnished in written, oral or diagram form.
* Ability to deal with problems involving several concrete variables, effectively use problem-solving techniques and effectively respond to crisis and other critical situations.
* Ability to perform effectively in the face of changing job demands.
* Ability to take necessary and appropriate action on one’s own.
* Ability to establish effective relationships via telephone and personal contacts.
* Ability to follow direction and accept supervision
* Effectively use all Microsoft Office products (current and most recent versions).
* Ability to comprehensively understand all standard business software used throughout the organization.
** Experience and Education

Qualifications:

*** Associates of Applied Science Degree or equivalent
* 1 year of experience preferred
* Effectively use all Microsoft Office products (current and most recent versions).
** Supervisory Requirements:
** None
* * Employment Requirements:
*** Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
* Completion of New Hire Orientation at the beginning of employment.
* All training requirements including Relias at the beginning of employment and annually thereafter.
* Current driver’s license, acceptable driving record and current auto insurance
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* Physical Requirements:

** ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves…