IT Tech Support Specialist | Indianapolis, IN | Onsite
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-11-02
Listing for:
Tetra Computing
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
IT Tech Support Specialist | Indianapolis, IN | Onsite
We are seeking an experienced IT Tech Support Specialist to provide end-user and deskside support in an enterprise environment, including R&D, laboratory, and manufacturing settings.
RESPONSIBILITIES- Provide end-user and deskside technical support, including break/fix and IMAC services.
- Troubleshoot Windows 11, Microsoft Office, O365, and Microsoft Teams issues.
- Support PCs, laptops, printers, iDevices, telephony, and video conferencing systems.
- Manage incidents, service requests, assets, and changes using Service Now.
- Troubleshoot basic networking, wireless connectivity, cabling, and network equipment.
- Support server rooms and enterprise IT infrastructure.
- Maintain IT asset inventory and lifecycle management processes.
- Provide technical support in environments supporting 250 users.
- Assist users in R&D, laboratory, and operational environments.
- 5 years of professional IT experience.
- Strong end-user / deskside support and break/fix troubleshooting skills.
- Hands-on experience with Windows 11, O365, Microsoft Teams, and end-user devices.
- Experience with Service Now incident, request, asset, and change management.
- Knowledge of networking, wireless technologies, connectivity, and video conferencing systems.
- Experience with IT asset and lifecycle management.
- Experience supporting 250 user environments.
- R&D and laboratory environment experience.
- ITIL / IT Service Management experience.
- Manufacturing or Operational Technology (OT) experience.
- Experience in regulated manufacturing and laboratory environments.
- Bachelor’s degree in IT, Networking, Computer Engineering, or a related field.
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