Associate Director - LillyDirect Pharmacy; LDP) Consent & Identity Product Manager

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve.

This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Lilly CIA powers the enterprise with governed, AI-ready data products and the identity and policy infrastructure behind Lilly's digital experiences. The LDP Consent and Identity Product Manager operates inside the pharmacy's covered-entity trust boundary, managing patient protected health information (PHI) with strict isolation from parent-side systems. This role delivers permissioned use of LDP patient data, enabling the strategic vision for the Lilly Pharmacy.

The LDP Consent & Identity Product Manager is the product manager and system owner for the LDP’s consent and identity platforms:
Transcend (the LDP-dedicated consent management platform (CMP) and preference center) and Reltio (the LDP-dedicated MDM instance for consumer identity and profiles). The role is accountable for the design, operation, effectiveness, and auditability of the LDP’s consent, preference, and identity/profile controls within the covered-entity boundary, sets the platforms’ vision, priorities and roadmaps, and serves as the primary point of contact for the business on these consent and identity capabilities for LDP.

This role works closely with the LDP Consent & Identity Data Steward, who performs the hands‑on stewardship of the platforms, and partners with the LDP Data Architect, Legal/Privacy, Cybersecurity, and Engineering stakeholders.

• Manage LDP consent & identity capabilities — accountable for the design, implementation, and ongoing effectiveness of consent management, preference management, and identity/profile integrity controls within the LDP boundary.
• System owner for Transcend (CMP) and Reltio (MDM) — responsible for system validation approval, configuration governance, release readiness, and process owner for the LDP consent and identity platforms.
• Product management & prioritization — define and maintain the consent and identity/MDM product vision, roadmap, and backlog; define platform requirements, balance legal, operational, engineering, and patient‑experience needs to prioritize the work that reduces time‑to‑permitted action to enable LDP strategy; ensure continuous value delivery with clear benefit hypotheses and acceptance criteria. Includes coordination and leading product discussions for necessary outcomes.
• Govern consent and identity/MDM data‑sharing — own the consent and authorization gating for LDP‑to‑Lilly Non‑Covered Entity (LNCE) share, manage LDP golden identity/profile, ensure effective bi‑directional sync of shared consents between LDP and LNCE including propagation of opt‑outs across all systems and into downstream enforcement.
• Partner with key stakeholders — work closely with LDP Data Architect, MDM/Identity Engineering, CMP Engineering, Legal/Privacy, Cybersecurity, Pharmacy Operations & Risk Management, and Marketing to ensure consent and identity requirements are correctly specified, built and enforced end‑to‑end, and that the product roadmaps reflect their priorities and constraints. Includes coordinating product project efforts across various stakeholders and resources for information…