Associate - Support Services

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve.

This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Tech at Lilly builds and maintains capabilities using pioneering technologies like most prominent tech companies. What differentiates Tech@Lilly is that we redefine what’s possible through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials.

We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver creative solutions in every area of our business. The Digital Core team leads Lilly’s transformation into the Digital and AI era. They inspire digitally empowered teams to new ways of working and accelerate innovation and agility.

This team powers and advances the entire company by building and maintaining world class technology capabilities and platforms. Use your Windows/Mac/iOS expertise to solve challenging problems. Lilly is looking for an IT Analyst with expertise in Windows and Macs. Are you a self-starter who has a passion for finding technical solutions to improve productivity while also delivering world class customer service?

Are you determined to deliver impactful, secure IT solutions while providing superior user experience?

Technicians will be the “face of IT”, working directly with Lilly resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience. Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.).

Some on call after hours may be required. In addition, technicians will work in our walk-up support sites, aka Tech On Point, on a rotating schedule. Tech On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services. This role is 100% on-site 5 days a week with hours from 7:30 am
-4:30 pm EST. You will be rotating between our 5-7 Indianapolis area sites.

As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology. You will bring your technical and customer experience to troubleshoot technical issues when they arise. With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across Lilly.

Expert knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles. Diagnostic and problem-solving skills with focus on end point devices, peripherals,…