Customer Service Representative

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact.

• Manage and resolve customer issues
• Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer
• Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers
• Checks and analyzes pricing discrepancy, plant capacity for ATP, credit status and coordinates with customer, sales representative and materials department to ensure correct order.
• Updates existing orders in case of changes and coordinates with other parties involved.
• Ensure accuracy of orders and shipment information in the Oracle systems
• Coordinates and communicates with multiple departments to expedite and deliver critical and past due orders.
• Monitor shipments to meet monthly demand targets and customer on-time delivery
• Provides shipment confirmation, generates shipment list and open order report.

• Associate's degree or 60 hours college credit with 4+ years' experience in relevant field, or an equivalent combination of education and experience will be considered
• Strong communication skills
• Strong computer skills – Microsoft Office including email, Excel and Word
• Strong problem-solving and teamwork skills
• Must be able to interface with all levels of management both internal and with external customers
• Ability to travel up to 5% of the time
• Legal Authorization to work in the United States – Sponsorship will not be provided for this role

• Oracle experience
• Customer service experience in a manufacturing environment
• #LIVD2

Across the globe, we are united by a singular

Purpose:

Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place.

We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

• Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more.
• We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to…