Microsoft Dynamics NAV​/Dynamics NAV​/Navision SCM consultant

Experience:

5+ years
Engagement Type:
Managed Services
Primary Focus:
Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain Management

We are seeking an experienced Navision SCM Consultant to provide functional support and continuous improvement services for a managed services engagement. The consultant will support Microsoft Dynamics NAV / Dynamics 365 Business Central supply chain processes, ensuring the stable operation of procurement, inventory, warehouse, planning, sales order, and logistics functions.

This role requires strong hands‑on NAV/Business Central functional expertise, sound knowledge of end-to-end supply chain processes, and experience working in an SLA-driven application support environment.

• Provide Level 2 and Level 3 functional support for Microsoft Dynamics NAV / Dynamics 365 Business Central Supply Chain modules.
• Manage and resolve incidents, service requests, system defects, and user queries within agreed SLAs.
• Configure, maintain, and support supply chain processes across:
  • Purchase and vendor management
  • Sales order management
  • Inventory management
  • Item master and item variants
  • Item tracking, serial numbers, and lot numbers
  • Warehouse management
  • Bin management and warehouse locations
  • Replenishment and inventory planning
  • Demand forecasting
  • Transfer orders
  • Assembly and light manufacturing processes, where applicable
  • Shipping, receiving, and returns
• Support procurement activities, including requisitions, purchase orders, approvals, vendor setup, receipts, invoices, and return orders.
• Analyze inventory discrepancies, stock valuation issues, reservation issues, availability problems, and posting errors.
• Support inventory planning activities, including reorder policies, planning worksheets, requisition worksheets, order proposals, and demand/supply balancing.
• Assist business users with warehouse transactions, put-away, picks, shipments, receipts, cycle counts, physical inventory, and stock adjustments.
• Investigate and resolve issues related to item tracking, reservations, bin contents, item availability, cost adjustments, and inventory reconciliation.
• Gather business requirements and prepare functional specifications for system enhancements, reports, workflows, and process changes.
• Collaborate with NAV/Business Central developers and integration teams to troubleshoot customizations, interfaces, EDI, barcode scanning, shipping carriers, and external logistics systems.
• Perform impact analysis and coordinate functional testing for changes, releases, patches, upgrades, and integrations.
• Prepare test scenarios, execute regression testing, support UAT, and validate production deployments.
• Create and maintain functional documentation, configuration documents, support knowledge articles, process maps, and end‑user guides.
• Deliver user training and provide functional guidance on standard NAV/Business Central supply chain capabilities and best practices.
• Participate in problem management, root‑cause analysis, service reviews, and continuous service improvement initiatives.

• 5+ years of functional consulting experience with Microsoft Dynamics NAV and/or Dynamics 365 Business Central.
• Strong experience in NAV/Business Central supply chain and logistics processes, including purchasing, sales order processing, inventory, warehousing, and planning.
• Hands‑on experience with item setup, locations, bins, item tracking, reservations, replenishment parameters, vendor/item relationships, and posting setup.
• Practical knowledge of warehouse operations, inbound/outbound processing, stock movements, inventory counting, and inventory controls.
• Experience in a managed services, production support,…